Shipping & Returns

Delivery:

Postage and packaging is priced at a flat rate of £2.95 for each order. We offer free P&P on orders over £50. The total cost of postage and packaging for orders can be viewed at the time of checkout before payment is required, if you click on 'estimate shipping'. We offer free delivery on our printed greeting cards, stickers and gift vouchers. Parcels are sent via the Royal Mail standard parcel service and most deliveries are sent recorded therefore will require a signature unless instructed by the customer, at the time of checkout.  We will notify you once your order has been dispatched.

We aim to dispatch products within 2 - 5 working days. However due to all of our products being handmade and being a small company this can take a little longer during busy periods throughout the year. If you require your order urgently please notify us and we will do our best to meet your requirements. For special orders such as personalised items and commissions these will take up to 4 weeks, therefore please allow making and kiln firing time.

Returns, refunds and exchanges:

We hope that you are delighted with your purchase, however if you are not satisfied please notify and return it to us within 14 days in its original packaging and condition with proof of purchase and we will be happy to refund or exchange to the value of goods. Refunds will be issued within 7 days on return. Unfortunately we cannot refund postage unless the item is faulty, in which case we will offer a full refund on postage. If your order arrives damaged please notify us within 7 days to arrange a return. Please note we cannot accept returns on earrings or personalised orders.

Please see our terms and conditions for further details.